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1. When does the consumer have a right of withdrawal?

The Consumer has a right of withdrawal, in accordance with article VI.47 Belgian Code Economic Law. On the basis of the right of withdrawal the Consumer can withdraw within 14 calendar days from the day that follows on the delivery of the product from the purchase of the product. The Consumer is not bound to pay a compensation and does not need to present any motive or reason. Marie-Marie does of course welcomes any feedback in order to improve our services.
If the Consumer applies his right of withdrawal in conformity to the legal conditions, Marie-Marie will take care of the reimbursement of the amount actually paid for the product within fourteen (14) calendar days. The reimbursement will be carried out through the same payment method you used for the initial transaction, unless the consumer expressly agreed otherwise. No fee will be charged for the reimbursement.
Attention! In case the Consumer has chosen for a method of delivery that deviates from the cheapest standard method of delivery, these additional delivery costs will not be reimbursed.
The Consumer has no right of withdrawal in the following cases:

  • In case of Service agreements after complete execution of the service if the execution has started with explicit prior consent of the consumer, and if the consumer has acknowledged that he loses his right of withdrawal as soon as the company has completely carried out the agreement;(Article VI.53.1° Belgian Code Economic Law)
  • The supply of goods which are made to the consumer’s specifications, or are clearly personalised (Article VI.53.3° Belgian Code Economic Law);
  • The supply of sealed goods that are not suited to be send back because of reasons of health protection or hygiene and of which the sealing has been broken after delivery. (Article VI.53.5° Belgian Code Economic Law)
  • Where the goods supplied have, according to their nature, been inseparably mixed with other items after delivery (Article VI.53.6° Belgian Code Economic Law);

2. Exercising the Right of Withdrawal.

The consumer who wishes to invoke the right of withdrawal must communicate his decision explicitly and unambiguously, in a written statement. The communication must happen within fourteen (14) calendar days:
Sales contract: The day of acquiring physical possession of the goods.
Service contract: The day of the conclusion of the contract.
It is up to the consumer to prove that he can rely on his right. The following information must always be clearly communicated:
The following three dates: the date of order, date of receipt and the date on which the right of withdrawal is used;
Name and address of the Consumer;
Signature of the Consumer.
The Consumer must remand the products to Marie-Marie as soon he has notified his decision to exercise his right of withdrawal, and no later than fourteen (14) calendar days of the communication. The return shipment can only be done by manner of an authorized carrier. In any case, the Consumer will bear all costs and risks of remand. Marie-Marie may suspend the reimbursement until receipt of evidence by the Purchaser that the products have been returned.
The Purchaser is liable for any diminished value of the products resulting from the handling of the products beyond what is necessary to establish the nature, char¬acteristics and functioning of the products. Marie-Marie is entitled to charge the costs of the impairment in proportion to the repayment.
The Consumer has no right of withdrawal if the above conditions are not met. In that case, the goods will be returned to the Consumer at the expense and risk of the Consumer. Marie-Marie undertakes to clearly communicate its motives to the Consumer.

3. Model form

Would you like to return your order? We always send a return form along with your order.
If you no longer have it at hand, you can find it HERE.